Terms of Service

Last Updated: 06/11/2026
Store Name: Curlvana
Contact: GirlCurlNirvana@gmail.com

Welcome to Curlvana. By visiting our website, placing an order, or using our services, you agree to the terms below. Please read them carefully before making a purchase.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You agree not to use our products or website for any illegal or unauthorized purpose. You may not attempt to interfere with the security, operation, or performance of our website.

2. Product Information

We do our best to display product descriptions, images, colors, sizing, pricing, and availability as accurately as possible. However, we do not guarantee that all product details, images, or colors will appear exactly the same on every device or screen.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion if we suspect fraud, misuse, incorrect information, or payment issues.

3. Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, and contact information. You are responsible for making sure your shipping address is correct before submitting your order.

Payment is due at checkout. Orders are not confirmed until payment has been successfully processed.

We may cancel or place an order on hold if we are unable to verify payment, shipping information, product availability, or suspected fraudulent activity.

4. Order Processing

Orders usually begin processing shortly after they are placed. Once an order has entered processing or fulfillment, we may not be able to cancel or modify it.

If you need to make a change to your order, contact us as soon as possible at GirlCurlNirvana@gmail.com. We cannot guarantee that changes can be made after an order has been submitted.

5. Shipping and Delivery

Shipping times are estimates and are not guaranteed unless specifically stated. Delivery times may vary due to product availability, carrier delays, customs processing, weather, holidays, incorrect addresses, or other circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders that are delayed, lost, returned, or undeliverable due to an incorrect or incomplete address provided by the customer.

Unless clearly stated at checkout, customs fees, import duties, VAT, taxes, or other government charges are not included in the product price or shipping cost. These charges are the customer’s responsibility.

6. Returns and Refunds

We do not accept physical returns unless specifically approved by our support team.

However, we may offer a full or partial refund in certain cases, including unopened and unused items with clear proof, damaged items, defective items, lost shipments, or other approved situations.

All refund requests must be submitted to [Your Support Email] with your order number, photos or video proof when applicable, and a clear explanation of the issue.

Please review our Refund and Return Policy for full details.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery at GirlCurlNirvana@gmail.com.

You must include:

• Your order number
• Clear photos or video of the item
• Photos of the packaging, if damaged
• A description of the issue

If approved, we may offer a replacement, store credit, partial refund, or full refund depending on the situation.

8. Refused, Unclaimed, or Undeliverable Packages

We are not responsible for packages that are refused, unclaimed, not picked up, or returned due to unpaid customs fees, incorrect addresses, failed delivery attempts, or customer refusal.

Refunds are not guaranteed in these situations.

9. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first at GirlCurlNirvana@gmail.com so we can help resolve it.

Filing a chargeback or payment dispute without first contacting us may delay resolution of your issue. We reserve the right to provide order records, tracking information, delivery confirmation, customer communication, and policy details to payment processors or banks in response to disputes.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. We use customer information only for legitimate business purposes such as processing orders, shipping products, customer support, fraud prevention, and legal compliance.

11. Limitation of Liability

To the fullest extent permitted by law, Curlvana is not liable for indirect, incidental, special, or consequential damages related to your use of our website, products, shipping services, or third-party services.

Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

12. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated terms.

13. Contact Information

Questions about these Terms of Service can be sent to:

Curlvana
Email: GirlCurlNirvana@gmail.com
Address: 1729 NW St. Lucie West Blvd #1197