Shipping Policy

Last Updated: 06/11/2026
Store Name: Curlvana
Contact: GirlCurlNirvana@gmail.com

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, high-volume periods, product restocks, address verification, payment review, or unexpected supply chain delays.

Business days do not include weekends or holidays.

2. Estimated Shipping Times

Estimated delivery times vary depending on your location, product availability, shipping carrier, and customs processing.

Typical estimated delivery times:

• United States: 7–15 business days
• Canada: 8–18 business days
• United Kingdom: 7–15 business days
• Australia/New Zealand: 7–18 business days
• Europe: 8–20 business days
• Other international locations: 10–30 business days

Some products may ship faster if local warehouse inventory is available.

Shipping times are estimates, not guarantees.

3. Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Tracking may take several days to update after the shipping label is created.

4. Multiple Packages

If your order contains multiple items, they may ship separately depending on inventory, warehouse location, or fulfillment availability.

You may receive more than one tracking number.

5. Shipping Delays

Shipping delays can happen due to carrier issues, customs delays, weather, holidays, incorrect addresses, remote delivery locations, or other events outside of our control.

If we become aware that your order cannot ship within the stated timeframe, we may contact you with an updated shipping estimate and options available for your order.

6. Customs, Duties, VAT, and Import Fees

Unless clearly stated at checkout, customs fees, VAT, duties, taxes, brokerage fees, import charges, or other government fees are not included in your order total.

These charges are the customer’s responsibility.

We are not responsible for customs delays, customs inspections, unpaid duties, refused shipments, or packages returned due to customs issues.

7. Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed delivery, lost packages, or returned packages caused by incorrect or incomplete shipping information.

If you notice an address error, contact us immediately at GirlCurlNirvana@gmail.com. We cannot guarantee changes can be made after an order has entered processing.

8. Refused or Unclaimed Packages

If a package is refused, not picked up, abandoned, or returned due to unpaid customs fees, incorrect address, failed delivery attempts, or customer refusal, we are not responsible for the loss.

Refunds are not guaranteed for refused or unclaimed packages.

9. Lost Packages

If tracking shows no meaningful update for 30 days, contact us at GirlCurlNirvana@gmail.com.

After review, we may offer a replacement, refund, or store credit depending on the tracking status and carrier information.

10. Damaged Packages

If your package arrives damaged, contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged packaging
• Photos or video of the damaged item
• A description of the issue

If approved, we may offer a replacement, refund, or store credit.

11. Remote Locations

Shipping to remote areas, islands, military addresses, or certain international regions may take longer than normal.

Some regions may have higher risk of delay or loss. If we are unable to ship to your location, we may cancel and refund your order.

12. Contact Us

For shipping questions, contact:

Curlvana
Email: GirlCurlNirvana@gmail.com

Please include your order number and tracking number if available.